Scenario #5 Answer

Remember, it is illegal to serve or sell alcohol to any person under the age of 21. Let’s look at the facts of the case:

• The individual appeared to be in a hurry – was it because she didn’t want anyone to notice the 12 pack of beer?
• The individual usually goes through the regular checkout line but is now using a self-checkout line.
• You have never needed to verify this individual’s age. You are assessing her age based on looks.

Therefore, the best choice was the answer “You decide to err on the side of caution and ask for her ID to verify age. You can always apologize and blame it on store policy.” With the facts presented in this scenario, you cannot base your assessment on whether or not the individual is a regular customer. She scanned a store loyalty card that may or may not be hers, but that doesn’t prove her age. You should card the individual and verify age before allowing the completion of the sale.

It is recommended that you card and verify age for anyone who appears to be under the age of 30.